CRM evaluation for a travel company
We helped a conscious travel company evaluate and select the best CRM platform for their growing needs
The industry is full of really good CRM platforms. How then, should an organisation select the right platform for their needs?
A conscious travel company based in Bengaluru approached us to help them evaluate, select and adopt the right CRM platform for their requirements. Using a best-practice methodology, we took them through a structured approach to get to the right outcomes.
Going through the structured approach, we helped the client:
Clearly identify what is important to them and what is not.
Articulate the need for automation.
Identify benefits to be accrued through automation.
Right from defining the needs and identifying the potential options (yes, 'do nothing' is a viable option to be considered) to implementation support and user adoption - we were with them every step of the way.
If you are looking to improve your systems and processes, get in touch and we can create an approach specific to your needs.
At a glance
6+
Session(s)
6 months
Interactions
Feedback (on 5)
Travel
Industry
Online
Mode